Refund and Returns Policy

Effective Date: [01.01.2025]

Welcome to VSquareRetail. We value our customers and strive to provide the best shopping experience. Please read this Refund and Returns Policy carefully before making a purchase. By placing an order on our website, you agree to the terms mentioned below.

1. Eligibility for Returns

We accept returns only in the following cases:

  • The product received is defective

  • The product received is damaged during transit

  • The product received is wrong / not as per the order placed

❌ Returns will NOT be accepted for reasons such as:

  • Change of mind

  • Personal preference

  • Incorrect order placed by the customer

  • Normal wear and tear

  • Products damaged due to misuse or improper handling

2. Return Request Timeline

  • A return request must be raised within 72 hours of delivery.

  • Requests received after this period will not be accepted.

To initiate a return, please contact us with:

  • Order ID

  • Clear images/videos of the product showing the defect/damage

  • Brief description of the issue

3. Inspection & Approval

  • All return requests are subject to verification and inspection by our team.

  • Once approved, we will notify you regarding the next steps.

  • VSquareRetail reserves the right to accept or reject any return request based on the evidence provided.

4. Refund Policy

  • Refunds are issued only after successful inspection of the returned product.

  • Approved refunds will be processed within 7–10 working days.

  • Refunds will be credited to the original mode of payment.

⚠️ Shipping charges (if any) are non-refundable, unless the return is due to our error (wrong or defective product).

5. Replacement Policy

  • In case of an eligible return, we may offer a replacement instead of a refund, subject to product availability.

  • If a replacement is not available, a refund will be processed.

6. Cancellation Policy

  • Orders can be cancelled only before dispatch.

  • Once the order is shipped, cancellation requests will not be accepted.

7. Non-Returnable Items

The following items are strictly non-returnable:

  • Products marked as Final Sale

  • Items damaged due to customer negligence

  • Used or altered products

8. Contact Information

For any return, refund, or cancellation-related queries, please contact us:

VSquareRetail
📧 Email: vsquareretail@gmail.com
💬 WhatsApp: 8178605181

9. Policy Updates

VSquareRetail reserves the right to modify or update this policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

Thank you for shopping with VSquareRetail.